The practice of queuing began in Britain during the two World WarsNow queuing has become an everyday feature of modern living. Man is born free, but everywhere he is in queues. Queuing is an acquired social trait. Can anything be done to moderate the frustrations of standing in a line?
The process of queueing in every culture is different. For example, the English queue resentfully but politely, the French – arrogantly, the Americans talk to friends in the queues, the Japanese talk on telephones. But all of them have something general - two psychological things that upset people most when waiting in queues. One is any impression of unfairness in the arrangements. The other is the feeling of wasting time. In multiple queues people often stay restive; they perceive other queues as moving faster. This may sound like paranoia but there’s some truth in it. Some people are seen employing the strategy of standing in two different queues. The one who reaches the desk first can check in for both. It is a good way to avoid standing in the queue for too long. Another way to moderate frustration becomes automatically when servers feel guilty if their queue grows in length, and so tend to speed up disposal. Regular customers, such as in banks, have again the option to choose a server with greater expertise, rather than just the first server who becomes available.
The second problem of queuing: the empty time effect is also sharp. Time is actually a man made thing, and when the man is in a line, the times generally stops. What is interesting, that people always think that their waiting period in the store lines where much longer than it really was. The first thing which helps to fly waiting the time could be organisations, especially those running fun-fairs, circuses, or other entertainment. Queues are twisted in a way that their true length is impossible to judge. And things like music or some other visual entertainment for people stuck in queues. The aim is not to cut waiting time but to make waiting less boring. Another way to moderate the queues depends on customers. For instance, they could go shopping late at the evening, or at weekends and even in the shops which are not so popular.
In my opinion, queuing never comes easy, but we can make it easier. About for years we wait doing homework, six years eating, and five years waiting in a line. We should not we think about these huge numbers and do some measures to help spend time more intellectual.
The process of queueing in every culture is different. For example, the English queue resentfully but politely, the French – arrogantly, the Americans talk to friends in the queues, the Japanese talk on telephones. But all of them have something general - two psychological things that upset people most when waiting in queues. One is any impression of unfairness in the arrangements. The other is the feeling of wasting time. In multiple queues people often stay restive; they perceive other queues as moving faster. This may sound like paranoia but there’s some truth in it. Some people are seen employing the strategy of standing in two different queues. The one who reaches the desk first can check in for both. It is a good way to avoid standing in the queue for too long. Another way to moderate frustration becomes automatically when servers feel guilty if their queue grows in length, and so tend to speed up disposal. Regular customers, such as in banks, have again the option to choose a server with greater expertise, rather than just the first server who becomes available.
The second problem of queuing: the empty time effect is also sharp. Time is actually a man made thing, and when the man is in a line, the times generally stops. What is interesting, that people always think that their waiting period in the store lines where much longer than it really was. The first thing which helps to fly waiting the time could be organisations, especially those running fun-fairs, circuses, or other entertainment. Queues are twisted in a way that their true length is impossible to judge. And things like music or some other visual entertainment for people stuck in queues. The aim is not to cut waiting time but to make waiting less boring. Another way to moderate the queues depends on customers. For instance, they could go shopping late at the evening, or at weekends and even in the shops which are not so popular.
In my opinion, queuing never comes easy, but we can make it easier. About for years we wait doing homework, six years eating, and five years waiting in a line. We should not we think about these huge numbers and do some measures to help spend time more intellectual.
3 comments:
good queue ;)
are you there? :)
nice illustrations you have there =))
i also liked the idea about cultural differences. didn't know about that before.
oh my god what a queue! nice! ;))
Post a Comment